Whether you are just starting to use molecular diagnostic solutions or looking to expand your activities, QuantuMDx’s Customer Success Service can help your organisation adopt innovative technology, achieve its desired outcomes and maximize its return on investment.
Most companies operate a traditional and reactive customer service model. Here at QuantuMDx we take a proactive approach – putting you, the customer, and your success at the centre of all our service.
It’s time to change
The Customer Success team offers more than just customer service – ensuring customers achieve their organisation goals and objectives in the most effortless way.
What is the difference?
We listen to your needs and strategies and connect you with our experts.
We deliver innovative solutions, with focus on technology transition, adoption and utilisation.
We support the realisation of your desired outcomes, through a personalised project plan, proactive monitoring of key performance indicators and outstanding client service.
We repeat this time and time again to support you and your organisation’s needs.
How does it work?
Setup of our partnership
Start of our journey
Our daily operations
The scope of the customer’s operations may require direct relationship with an interlocutor. QuantuMDx’s solution includes a dedicated Customer Success Manager to collaboratively support overall customer’s success and satisfaction.
How can we help you?
Access our support services from the menu below:
[Mon to Fri 9am – 5pm GMT or BST]
☎ +44 (0) 870 803 1234
1 Optional installation by QuantuMDx’s and optional LIS integration by QuantuMDx’s experts