Customer Success

The support you need to succeed

Whether you are just starting to use molecular diagnostic solutions or looking to expand your activities, QuantuMDx’s Customer Success Service can help your organisation adopt innovative technology, achieve its desired outcomes and maximize its return on investment. 

Most companies operate a traditional and reactive customer service model. Here at QuantuMDx we take a proactive approach – putting you, the customer, and your success at the centre of all our service.   

It’s time to change  

The Customer Success team offers more than just customer service – ensuring customers achieve their organisation goals and objectives in the most effortless way. 

What is the difference?

We listen to your needs and strategies and connect you with our experts. 

We deliver innovative solutions, with focus on technology transition, adoption and utilisation. 

We support the realisation of your desired outcomes, through a personalised project plan, proactive monitoring of key performance indicators and outstanding client service.  

We repeat this time and time again to support you and your organisation’s needs. 

How does it work?

Defining your expectations and business goals
Setting of the transition plan and the goals mapping

Setup of our partnership

Defining your expectations and business goals
Setting of the transition plan and the goals mapping

Deploying QuantuMDx’s
processes and technologies
Training your staff

Start of our journey

Deploying QuantuMDx’s
processes and technologies
Training your staff

Monitoring instrument activity remotely
-Staying at the forefront
On-hand support

Our daily operations

Monitoring instrument activity remotely
-Staying at the forefront
On-hand support

At every step of the partnership, we are harnessing the knowledge of those who developed the Q-POC™ platform and assays, and we are monitoring your expectations and business goals. 

The scope of the customer’s operations may require direct relationship with an interlocutor. QuantuMDx’s solution includes a dedicated Customer Success Manager to collaboratively support overall customer’s success and satisfaction. 

How can we help you?

Access our support services from the menu below:

Documentation
Quality & safety data
Training material

Technical support
[Mon to Fri 9am – 5pm GMT or BST]
✉  qpocsupport@quantumdx.com
☎ +44 (0) 870 803 1234 

Customer Service
sales@quantumdx.com


 

1 Optional installation by QuantuMDx’s and optional LIS integration by QuantuMDx’s experts