Customer Success

The services you need to run successful activities

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Whether you are starting to use molecular diagnostic solutions or looking to expand your activities, QuantuMDx’s Customer Success Service can help your organization adopt an innovative technology, achieve its desired outcomes and maximize the value of its investment.

Most companies operate a traditional and reactive Customer Service model. Here at QuantuMDx, we take a proactive approach putting you and your success at the center of all our activity.

It’s now time to change

The Customer Success Service offers more than just Customer Service – ensuring customers achieve their business goals and objectives in the most effortless way.

What’s the difference?

We listen to your needs and strategies, by connecting you with our experts.

We deliver an innovative solution, with focus on technology transition, adoption and utilisation.

We support the realisation of your outcomes, through a personnalised project plan, proactive monitoring of indicators and an outstanding client service.

We deliver an innovative solution, with focus on technology transition, adoption and utilisation.

How does it work?

The Customer Success Service supports your success every step of the way.

• Defining your expectations and business goals
• Setting of the transition plan and the goals mapping

Setup of our partnership

• Defining your expectations and business goals
• Setting of the transition plan and the goals mapping

Deploying QuantuMDx’s
processes and technologies

Plug & Play for self-installation in minutes*
Training your staff
Remote training for convenience**

Start of our journey

Deploying QuantuMDx’s
processes and technologies

Plug & Play for self-installation in minutes*
Training your staff
Remote training for convenience**

• Monitoring instrument activity remotely
Fault prediction for proactive & informed support
Recommendations for optimum use of the solution

• Staying at the forefront
Remote software updates***
Seamless addition of new assays to meet all your testing needs

• On-hand support
Phone, email & webform

Our daily operations

• Monitoring instrument activity remotely
Fault prediction for proactive & informed support
Recommendations for optimum use of the solution

• Staying at the forefront
Remote software updates***
Seamless addition of new assays to meet all your testing needs

• On-hand support
Phone, email & webform

At every step of the partnership, we are harnessing the knowledge of those who developed the Q-POC™ platform & assays, and we are monitoring your expectations & business goals.

The scope of the customer’s operations may require direct relationship with an interlocutor. QuantuMDx’s solution include a dedicated Customer Success Manager to collaboratively support overall customer’s success and satisfaction.

How can we help you?

Access our support services from the menu below:

Documentation Technical support Customer Service
Quality & Safety Data Online Orders, Account & Billing Enquiries
Training Materials customersupport@quantumdx.com sales@quantumdx.com
Phone: +44 (0) 870 803 1234
(Mon to Fri 9am – 5pm GMT or BST) 

* Optional installation by QuantuMDx’s and optional LIS integration by QuantuMDx’s experts
** Optional in-person training by QuantuMDx experts
*** Post-launch